Safe property searching
Use the marketplace's filters and the map to explore. Check that listing details are complete and consistent — vague pricing or missing addresses are worth questioning.
Safety
Stay informed. Stay protected.
Livora layers verification, recorded payments and fraud monitoring to reduce risk — and gives you clear habits that keep you safe. No platform can promise fraud never happens; here's exactly what we do, and what you can do.
Safe habits
Safety, built into the journey
Identity verification
Listing parties complete identity workflows before their capabilities unlock. The badge on a listing reflects a recorded check, not a self-declaration.
Property verification
Ownership or authority evidence and property documents are reviewed before statuses update. Pending is always shown as pending.
Safe communication
Keep conversations in platform messaging. On-platform messages are recorded and can support a dispute; off-platform chat has no record at all.
Payment safety
Pay only through recorded platform channels, where intents, receipts and escrow states are linked to the transaction. Never transfer money to “hold” a property outside the platform.
Avoiding scams
Pressure to act “today”, prices far below market, requests for advance fees before any viewing or verification — walk away and report.
Spot it early
Suspicious listings & accounts.
Fraud screening flags risky message patterns, account anomalies and listing inconsistencies for our review teams — and verification gates the capabilities fraudsters need most. But the first line of defence is often you.
Report anything that feels wrong. Reports can suspend a listing, restrict an account or trigger a re-verification — and you can report without having an account.
Report a suspicious listing →!
Photos that don't matchReverse-image-style clues: interiors from different homes, or a building that isn't at the stated address.
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Rushed payment pressure“Someone else is paying today” — a classic tactic to stop you checking the record.
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Off-platform requestsAny push to move chat or payment off Livora removes your receipts and dispute trail.
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Unverified “verified” claimsIf the listing shows pending checks but the messages claim otherwise, trust the listing status.
Account security
Protect your own account
Strong, unique password
At least 8 characters with letters and numbers — and not one you use anywhere else.
Two-factor authentication
Add a 6-digit second step at sign-in. Recommended for anyone listing property or handling payments.
Account recovery
Password resets verify your identity through your registered email before anything changes.
Read this twice
What Livora will never ask you to do
- Never ask for your password or one-time code — not by message, email or phone.
- Never ask you to pay for a property outside recorded platform channels.
- Never ask for your full bank details, card PIN or verification documents through plain email.
- Never guarantee a tenancy or purchase “once you send a fee today”.
If anyone claiming to represent Livora asks for any of these, it is not us — report it immediately.
Report a concern
Seen something? Tell us.
Reports go to the trust & safety team and are reviewed against the platform's records.
Trust & safety
Safety is a shared effort.
Learn what the platform checks — and what to watch for yourself.