1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the Livora website, installable application and related services (together, the “Platform”), operated as a property marketplace and transaction-record infrastructure. By creating an account or using the Platform, you agree to these Terms.
Livora connects property seekers, owners, landlords, agents and property professionals, and provides tools for discovery, verification workflows, communication, transaction records, payments records and dispute handling. Unless explicitly stated, Livora is not a party to any rental or sale agreement between users.
2. Eligibility
- You must be at least 18 years old and legally able to enter into binding contracts.
- You must provide accurate, current and complete information during registration and verification.
- You may only use the Platform for lawful purposes in the countries where it operates. Availability of specific features may vary by market.
3. Account Registration
You register by choosing a role — tenant/buyer, landlord/owner, agent or property professional — and providing your name, email address, country and a password that meets the Platform's security requirements. You are responsible for keeping your credentials confidential and for all activity under your account.
Certain capabilities (such as listing property or receiving payouts) are unlocked only after the applicable identity and verification workflows are completed for your role and market.
4. User Responsibilities
- Maintain the accuracy of your profile and listing information.
- Use the Platform's messaging for property-related communication so records are preserved.
- Comply with all applicable laws, including those relating to property, tenancy, anti-money-laundering and consumer protection.
- Not misrepresent your identity, your authority over a property, or any document you submit.
5. Property Listings
Listings are created and controlled by users. The lister is solely responsible for the accuracy of listing content, including price, availability, property condition, photographs and descriptions. Livora reviews listings against marketplace standards and may decline, suspend or remove a listing that fails them, with the reason made visible to the lister.
Livora does not independently guarantee that every listing remains available, accurate or free of error at all times.
6. Property Verification
Verification statuses — such as identity verified, ownership or authority verified, documents reviewed, payment account verified — reflect the completion of specific workflows on the Platform. A status is displayed only when the corresponding workflow has been completed, and pending checks are shown as pending.
Verification reduces risk but does not guarantee the outcome of any transaction. You remain responsible for your own due diligence.
7. Rental Transactions
Rental arrangements — applications, viewings, lease documents, deposits and rent payments — are agreed between the tenant and the landlord or their agent. The Platform records these steps and, where used, holds applicable funds through its payment workflows with receipts and a transaction history.
Pending legal review: the contractual effect of Platform-generated lease documents, and the treatment of deposits under specific tenancy laws in each market, will be confirmed with local counsel before being stated as final.
8. Property Purchases
For purchases, the Platform supports offer workflows, document exchange and transaction records. The conveyancing process — title transfer, registration and closing — is carried out by the qualified professionals appointed for the transaction, not by Livora.
9. Payments
Where payment features are used, payments are initiated, recorded and reconciled through the Platform's transaction workflows. Receipts are issued for recorded payments, and funds held through the Platform's escrow workflows are released according to the recorded status of the transaction. Payment methods available to you depend on your market and the payment provider configured for it.
10. Fees & Commissions
The Platform may charge fees, commissions or service charges in connection with listings, transactions or payouts. Any amounts applicable to you are shown on the relevant listing, checkout or payout screen before you commit. Pending legal review: tax treatment and disclosure wording for fees in each market.
11. Communications
By using the Platform you consent to receive service communications (such as verification updates, transaction notifications and security alerts) and, where you opt in, product updates. You can manage notification preferences from your account.
12. User Content
You retain ownership of content you submit (listings, photographs, documents, messages, reviews). You grant Livora a limited licence to host, display and process that content solely to operate and secure the Platform. Content that is unlawful, misleading or infringes others' rights may be removed. Reviews must reflect genuine, eligible transactions.
13. Prohibited Activities
- Listing property you do not own or have no authority to list.
- Submitting forged, altered or misleading documents at any verification stage.
- Requesting or accepting payments outside recorded Platform channels to evade protections, receipts or dispute records.
- Harassment, fraud, scraping, automated abuse, or attempting to breach Platform security or access controls.
- Circumventing rate limits, verification requirements or enforcement decisions.
14. Disputes
Where a transaction concern arises, the Platform provides a structured dispute process: disputes are opened against a recorded transaction, evidence is submitted by the parties, and the case is reviewed and decided. Escrowed funds linked to a disputed payment are frozen while the case is open. See Dispute Resolution for the full process.
15. Account Suspension & Termination
Livora may suspend or restrict an account or listing where verification fails, documents are found to be false, fraud or serious risk is detected, or these Terms are breached. Where circumstances permit, you will be notified of the reason. You may stop using the Platform and close your account at any time; records required for audit, legal or reconciliation purposes may be retained as described in the Privacy Policy.
16. Limitation of Liability
The Platform is provided on an “as available” basis. To the maximum extent permitted by applicable law, Livora is not liable for indirect or consequential losses arising from use of the Platform, or from the conduct, statements or defaults of other users. Nothing in these Terms limits liability that cannot lawfully be limited. Pending legal review: the final limitation and indemnity wording for each market.
17. Changes to the Terms
Livora may update these Terms as the Platform evolves. Material changes will be announced on the Platform with a new “Last updated” date. Continuing to use the Platform after a change takes effect means you accept the updated Terms.
18. Governing Law
Livora operates across multiple countries. Pending legal review: the governing law and forum for each supported market will be confirmed with local counsel and published here once approved. Until then, no specific jurisdiction is asserted.
19. Contact
Questions about these Terms can be sent through the support contact page or the Help Center.